First impressions are the best impressions, and What about when you don’t get to make an impression? This happens when you don’t use WhatsApp Business Automation to capture your customers at the right time. There are many instances where you could lose a customer as there was no reply from your end, and that’s an expensive mistake as customers can just as easily move on to the next best business there is.
Today’s blog is a Guide on WhatsApp Business Automation, benefits for a business, and Integration of WhatsApp Business API for Automation and how it can push your business to the next level in customer satisfaction.
What is WhatsApp Business Automation?
As a business, it is physically impossible to attend to customers 24×7, but not virtually. The best part of an E-Commerce Business is that we can attend to our customers all the time due to technological advancements. With WhatsApp Business Automation, customers can receive replies to any query through automated chatbots without delay. This increases your brand value for the customers.
The use of API to automate the whole conversation, interaction, and message flow on the WhatsApp App is referred to as WhatsApp Automation. The system can send and receive messages, add new contacts, respond to consumer inquiries, and disseminate messages to multiple contacts without the need for human intervention.
Why use WhatsApp for Automation?
WhatsApp is no longer just an app for communication with your friends & Family. WhatsApp is the most widely-used messaging platform across India and is a convenient application to chat, call, share and connect. Thus, even businesses began using WhatsApp to communicate with their customers. With more and more features, WhatsApp has become a go-to for businesses to communicate with their audiences.
As we pace increasingly towards online marketing, WhatsApp Marketing is the engine driving the internet marketing space. And undoubtedly, given its accessible and yielding features, it has become a leading platform for online businesses to drive home customer trust, satisfaction, and revenue. Check
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